Terms and Conditions

By using this website and purchasing the services and products advertised here, you consent to the following terms and conditions.


1. Online Content

The Site itself, as well as all content, videos, training materials, products, services and/or other materials, made available on the Site by us or other third parties, as well as the look and feel of all of the foregoing (collectively referred to as the "Content”) are maintained for your personal use and information by Surrey Search Dogs, (the “Company”) and are the property of the Company and/or its third party providers.

Company Content shall include all proprietary videos, HTML/CSS, Javascript, graphics, voice and sound recordings, artwork, photos, documents, and text as well as all other materials included in the Site. Subject to your compliance with these terms, the Company hereby grants you a limited license, which is non-exclusive, non-transferable, and non-sublicensable, to access, view, and use the Site solely for your personal purposes.

No Company Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by the Company. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials. You may not distribute, modify, transmit or use the content of the Site or any Content, including any and all software, tools, graphics and/or sound files, for public or commercial purposes without the written permission of the Company.


2. Copyright

All Content, such as text, data, graphics files, videos and sound files, and other materials contained in the Site, are copyrighted unless otherwise noted and are the property of the Company and/or a supplier to the Company. No such materials may be used without written permission.


3. Trade names, trademarks, images and biographical information

All trade names, trademarks, images and biographical information of people used in the Company Content and contained in the Site, are either the property of, or used with permission by, the Company. The use of Content by you is strictly prohibited unless specifically agreed. Any unauthorised use of Content may violate the copyright, trademark, and other proprietary rights of the Company and/or third parties, as well as the laws of privacy, publicity, and other regulations and statutes. The Company has the right, but no obligation, to remove content and accounts containing materials that it deems, in its sole discretion, to be unlawful, offensive, threatening, libelous, defamatory or otherwise objectionable or violates any party’s intellectual property or these terms.


4. Accuracy of information

While the Company uses reasonable efforts to include accurate and up-to-date information in the Site, the Company makes no warranties or representations as to its accuracy. The Company assumes no liability or responsibility for any errors or omissions in the content of the Site.


5. Opt-in

When you register with the Company and/or this Site, you expressly consent to receive notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receiving notices electronically by way of transmitting the notice to you by Email.


6. Comments or suggestions about the Site

Comments or suggestions about the Site sent to the Company shall become and remain the sole property of and subject to unrestricted use by the Company. This includes, but is not limited to notes, text, drawings, images, designs or computer programmes. 


7. Data protection

Personal information you submit via the Site will be kept confidential, stored securely and maintained accurate by updates advised by you. While the Company will use commercially reasonable efforts to restrict unauthorised access, no system is entirely impenetrable and use of the Site will remain entirely at your own risk. You are responsible for keeping any password/s safe and secure and not allowing others to use your account.

By using the Site, you signify your acceptance of the Company’s Privacy Policy. If you do not agree with this Privacy Policy, in whole or part, please do not use this Site.


8. Disclosure of information

The Company will not intentionally disclose any personally identifying information about you to third parties, except where the Company, in good faith, believes such disclosure is necessary to comply with the law or enforce these terms. By using the Site, you signify your acceptance of the Company’s Privacy Policy


9. Third party services

The Company shall not be responsible for performance or service problems caused by any third party website or third party service provider (including, for example, your web service provider service, payment services, your software and/or any updates or upgrades to that software). Any such problem shall be governed solely by the agreement between you and that provider. 

Please check your software requirements and test your connection before you attend a live webinar. Where a moderator is available, they will endeavour to assist with suggestions, their main priority at that time will be to keep the group event on track.


10. Event booking 

Training events involve planning, deposits and other commitments for instructors, venues and equipment. Therefore, for your place to be confirmed, payment is due in full at time of booking.

Details about our seminars, workshops and webinars are provided by the Company on the relevant event page. Please make sure to read them and ask for any clarification, to help make sure you are booking the right event for you and your dog.

Unless final event details (venue etc) have not been provided on the booking page, you generally won't be sent correspondence beyond your payment confirmation. You won’t need a ticket to attend a live event, but can bring a printout of your order or payment confirmation if you don't expect to have it accessible in your Email account on your smartphone. For webinars bookings, you should receive your join link around the same time as you receive your payment confirmation, if you haven't and it is not in your Spam folder either please contact us immediately.  

The place you booked is yours only and anyone else joining you will need to have booked their own. Should you want somebody to attend the event in your place however, you can offer them your place as long as you inform us, with their consent, of their name and contact details (Email address and phone number – mobile if possible). We don’t send another set of confirmations to the new attendee, so please make sure to have passed on all relevant information.

If you are looking to transfer a place obtained through an application and selection process, the Company will need to be be involved in the transfer. In some cases where a waiting list exists we may already have somebody lined up, but in any case, the new attendee will also need to be approved by us. 


11. Refunds 

If you can no longer attend an event or programme you can transfer your place (see above) or request a refund. While the responsibility of arranging a transfer ultimately lies with you, we advise that you consult with us as soon as you realise that you cannot attend. When an event is sold out, we may have a waiting list or be able to spread the word to help you find a suitable replacement.

In case you request a refund, the following applies:

75% of fees paid – six or more months prior to the event,
50% of fees paid – between six and three months prior,
No refund less than three months prior to the event.

Please allow two weeks processing time from the time a refund was confirmed.

Purchases of online programmes are final and non-refundable unless otherwise specified in the offer.

Bookings for webinars with hosted speakers are non-refundable. If you cannot attend the event live, in most cases a recording will be available for you to catch up with. To learn more about how our webinars run, read 'About our webinars' on the Webinars page before you book.

Purchases of webinar replays are non-refundable. Read 'About our webinar replays' on the Catch-up page.


12. Event cancellation

On the rare occasion that instruction cannot take place as planned for reasons like speaker’s illness, unsuitable weather (note that most events take place in any weather) or other reasons beyond the Company's control, you will be informed as soon as possible, via the contact details submitted with your order. The event will be re-scheduled, respectively the programme extended, otherwise the fees paid by you will be credited to you as a voucher towards another event. You can alternatively request a refund of this credit, minus a processing fee.

Note that any non-refundable third party fees already incurred, such as payment processing fees, deposits paid to venues etc, may also be deducted. 

Please note that the Company cannot accept liability beyond the actual training, e.g. for your travel fares or accommodation.


13. Content

When you sign up for an online programme, you are usually given access to relevant learning materials online. For some programmes, you also receive instructor-led coaching and live support, as outlined to you at the start of your programme. The duration of your access to course materials will be programme-specific.

Access to webinar replays is for the life time of the product.

The Company carefully selects their guest instructors to offer you an interesting and varied events schedule, however we cannot be held liable for opinions they express in the content they provide. Information to promote an hosted event is being provided by the speaker, hence any feedback about event content should be directed towards them.


14. Photos and video

The Company may use training photos or videos for social media, advertising or instructional use. If you do not wish to appear in them, please let the photographer or other person in charge know at the beginning of the event. You are not expected to give a reason.

You are welcome to further share photos or videos already shared on social media by the Company, provided that any watermarks remain included. Should anything not be watermarked, please add: ‘Photo credit: Surrey Search Dogs‘ (including website link).

The Company can in some cases provide photos that are not watermarked, please contact us to discuss. Any potential use of our photos and videos for the purposes of promoting your business must be agreed in writing. 

Please refrain from taking photos, videos or any other recordings without prior agreement. Some speakers restrict the use of event footage, and/or other attendees may not want to appear in it.


15. Practicalities on the day for live events

Should you arrive early, in most cases doors open 15 minutes before start time. We recognise that some of our attendees travel from further away and where toilet facilities are available we will aim to make them accessible earlier.

Should you be running late and it is safe to do so, please send a short message to let us know. 

Make sure to dress appropriately for the event and have the necessary equipment as well as food and drink. If refreshments are provided, it will be specified in the event description.


16. Workshops with dogs

All dogs attending should be fully protected by vaccination (boosters at the required intervals or titre testing).

Do not bring a sick dog to a workshop. You can still benefit from attending without a dog. Please note that the Company cannot refund or reduce your handler fee but you may be able to transfer your handler place to somebody else (see above) and buy a spectator place instead.

Many search dog events don't have to exclude dogs that cannot or should not work around other dogs (including bitches in season), but please read the event details and contact us to discuss before you book. 

During a workshop, keep your dog close, under control and on a lead unless otherwise instructed for an exercise. Don’t allow your dog to approach other dogs or people in or outside the training area, and do not approach other dogs yourself without prior agreement by their handler. The instructor working on behalf of the Company has the right to remove a dog and handler from the event if they feel a situation is not managed adequately, therefore putting other participants at risk.

Handlers are responsible for their dog’s welfare during a workshop, making sure their dog is comfortable to work in any weather. Discuss with the instructor if you feel that an exercise is unsuitable for your dog or would like to give your dog a break from participating in an activity.

Should your dog relieve themselves before or during class, anywhere in or outside the training area, please clean up and take the waste to the nearest bin. 


17. Disclaimer

The Company cannot accept responsibility of any injury, loss or damage to person, dog or property that occurs whilst attending an event.


18. Revisions

These Terms and Conditions may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current terms to which you are bound.


Last updated: 07 February 2021