Privacy Policy

Surrey Search Dogs (the “Company”) is committed to protecting your personal information and your right to privacy. If you have any questions, comments or concerns, please email us at [email protected].

This privacy statement explains what information is gathered when you visit our website (the “Site”) and/or use any of our services (the “Services” which include the Website) as well as any related services, sales, marketing or events, how such information may be used and what rights you have in relation to it. Please also review our Terms and Conditions which govern the use of this Site.


1. What information we collect

As a general practice, personally identifiable information such as your name, address, or email address are not automatically collected during your visit and view the Site. Certain non-personal information may be recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address may be gathered in order to enhance your online experience.

As part of our Services, the Site’s mailing lists, downloads, special offers, registration forms and surveys may request contact information such as your name, email address, phone number, training background information relevant to your attendance to a course and preference information if you would like us to keep you up-to-date with new offers. All personal information you provide to use must be true, complete and accurate, and you must notify us of any changes to it.

The Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorised by a user.

We do not knowingly collect information from or market to children under 18 years of age. By using his Site, you confirm that you are at least 18 or that you are the parent or guardian of such a minor and consent to their use of the Site. If we learn that personally identifiable information from a user less than 18 years old has been collected, we will deactivate the account and take measures to delete such data from our records. Please contact us if you are aware of any data we may have collected from anyone under age 18.


2. How we use your information

Information submitted by you will be used by the Company only for legitimate business purposes, including without limitation the improvement of our products, services and the contents of the Site.

The Company may also share such information with our business and promotional partners to further those purposes. Personally identifiable information is never sold or leased to any third parties.

With your permission, we may use your contact information to send you information about our company and products. You can opt out of receiving future mailings at any time, by using the relevant link provided in our mailing or by sending us an email at the address above.


3. Will your information be shared with anyone?

The Company will only share information you consented to, to provide you with our Services. We may also be required to disclose personal information in response to lawful requests by public authorities.

The Company is located in the United Kingdom. We and third parties working on our behalf (for web hosting, for example) may transfer, store and process your information in countries other than your own. All those involved have committed to taking measures to safeguard your information.


4. Links to external sites

The Company is not responsible for the content or practices of third party websites that may be linked to the Site.

The Company is also not responsible for any information that you might share with such linked websites. You should refer to each website's respective privacy policy and practices prior to disclosing any information.


5. Bulletin Boards and Chat Areas

Guests of the Site are solely responsible for the content of messages they post on the Company’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g. user name, email address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.


6. Use of Cookies

Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site, and do not transfer personal information to other parties. Most browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions. If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.

Kajabi cookies on the Site:

_kjb_session  Kajabi session cookie
Tracks your active admin session so you don't need to re-login

kjba  Kajabi affiliate token
Tracks which affiliate has referred an offer purchase

_abv  Admin bar hidden
Tracks whether the user wishes their admin previewing bar to be hidden


7. How long we keep your information

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice, unless otherwise required or permitted by law (such as tax, accounting or other legal reasons).


8. How we keep your information safe

Security for all personally identifiable information is extremely important to us. We have implemented a system of technical, administrative and physical security measures to attempt to protect (online and offline) your information from unauthorised and improper use. Only individuals who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We continually review all such measures and update them when appropriate. However, despite our safeguards and efforts to secure your information, electronic transmissions over the internet or information storage technology cannot be guaranteed to be 100% secure of hackers, cyber criminals or other unauthorised third parties. While we strive to protect your personal information, the Company cannot ensure or warrant the security of information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.


9. Your privacy rights

In some regions, such as the European Economic Area (EEA) you have rights that allow you greater access to and control over your personal information. This may include the right to (i) request access and obtain a copy of your personal information, (ii) request an update, correction or deletion, (iii) restrict the processing of your personal information and (iv) if applicable, to data portability. You do not have to give you your reasons for making such request, however we may ask for proof of id and further information to identify the information you seek. We will respond to your request within 30 days.

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You can unsubscribe from our marketing email list at any time by clicking the unsubscribe link in the emails you receive or by contacting us. After being removed from the marketing email list we may still communicate with you, for example to send you service-related emails necessary for the administration and use of your account, to respond to service requests or for other non-marketing purposes.


10. Your Acceptance of These Terms

By using the Site, you accept the policies and restrictions set in this Online Privacy Policy. If you do not agree to this policy, please do not use the Site.

This Online Privacy Policy may be revised from time to time in compliance with relevant laws, by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Online Privacy Policy, to be informed of how we are protecting your information.


Last updated: 25 July 2020